FAQs & Support

For your convenience, we've assembled a list of frequently asked questions so that you can have the best possible experience on The Instillery.

Simply browse topics by category to find the help you need. Don't see your question posted? Use the Support tab to submit an inquiry.

We're here to help.

You don't need to have an account to enjoy The Instillery. Without an account, you can still:

  • Search and explore the many stories and ideas available on the site
  • Access the Black Book, a directory of businesses and professional services relating to child care
  • Search and explore the variety of topics posted in the Convos section

However, creating an account will give you access to advanced features including:


Black Book Features

  • Add contacts, rate professionals, and share your own hits and misses
  • Organize contacts into your own personal black book

Article Features

  • Bookmark articles for future use, organize them by theme
  • Create your own inspirational moodboards in the form of Ideabooks 
  • Comment on articles and engage with site content

Social Features

  • Create your personalized profile, connect with like-minded parents, and share your story
  • Post new questions, get advice, and participate in Convos

No. User accounts are completely free. 

If you are having trouble signing in, follow these steps:

  • Make sure your are using the correct email and password combination
  • If you have forgotten your password, click Forgot Password at the bottom of the Sign In form
  • If you're still having trouble, contact us at [email protected]

A Pro account is designed for you to spotlight your business, communicate your core values and services, and to expand your network. The Pro account allows you to:

  • List your company within the Black Book business directory and get in front of parents who are serious about finding services like yours.
  • Personalize your profile to provide potential customers with a sense of who you are and what you stand for.
  • Connect your social media presence to further communicate your brand.
  • Share word of mouth referrals by inviting happy customers to rave about you.
  • Showcase your expertise by engaging with the parenting community on the topics that matter most to them and to you.

Yes, you can sign up for a Pro account and a personal account as long as you use different email address for each.

Think of an ideabook as an inspirational moodboard. You can create ideabooks by theme (for example: Suzie's 6th Birthday, Meatless Monday Recipes, Math Activities for Carl).

As you go through the site, you can add images to your ideabook when inspiration hits. You can also upload your own images to inspire others in the community or simply to have all your ideas in one place. 

By accessing Convos, you're able to start a conversation, ask a question, or respond to trending topics. This feature allows you to get in touch with parents and professionals in the The Instillery community, ask for advice, and share your own expertise.

To start a new conversation on The Instillery or to ask a question, simply go to Convos and enter the details of your topic.

You can also join in on existing conversations by clicking into the topic and adding your two cents.

* Note: You must be signed into your account to participate in Convos.

The Black Book is a directory of retailers and professional services related to parenting. You can find, add, and rate businesses ranging from pediatricians to camps, local outings, shops and more.

You are welcome to explore the community's favorite businesses and share your own hits and misses. You are also able to organize directory contacts within your own personalized black book on the site by creating groups and adding contacts within them.

* Note: While anyone can search the Black Book, you must be signed into your account to add and rate professionals.

Yes, we are open to submissions and would love to hear from you! If you would like to share your story, simply click Submit a Story either from the my The Instillery dropdown menu, from the site's footer, or email us at [email protected]. Drop us a few lines about the article you would like to write and we'll get in touch shortly.